Our records indicate that you have configured the Microsoft Authenticator smart phone app for multi-factor authentication (MFA), but that you may be using SMS Text or Voice Calls for MFA.
Microsoft is phasing out support for SMS Text and Voice in favor of more secure options such as Authenticator Apps, Verification Codes and Passkeys. Therefore, to prevent any interruption of access to your La Salle account, please confirm that your Microsoft Authenticator works before the SMS and Voice phase-out date in the notification email you received.
When the phase-out occurs, the options for Text- and Call-based MFA with disappear from the menu of MFA options presented after you enter your password. Unless you can use your Authenticator App, you will not be able to access your Email, Canvas, Banner, OneDrive or other La Salle online services.
If you regularly use the Microsoft Authenticator App and are confident that the Authenticator App works, you do not need to take any further action. If you have not used the Microsoft Authenticator App recently or if you might have replaced your phone since you installed the Authenticator, you should continue with the following steps to prevent any interruption of access to your La Salle account.
iPhones and iPads. Start Safari, tap the Tabs Button (🗗) in the lower righthand corner of the screen, tap Private, then tap the Check Mark. When the Private Browsing window opens, continue with the instructions for iPhones, Androids and Computers.
Android phones. Open Chrome, tap the Kebab icon ( ⋮ ) in the upper or lower righthand corner of the screen, then tap New incognito tab. When the You’ve gone incognito window opens, continue with the instructions for iPhones, Androids and Computers.
Windows and Macintosh computers. Open Chrome, tap the Kebab icon ( â‹® ) in the upper righthand corner of the screen, then tap New incognito tab.
Click New incognito tab to open the You’ve gone incognito window.
iPhones, Androids and Computers. In the incognito or private browser window, navigate to office.com. 
Enter your La Salle email address and click Next.
Then, enter your La Salle password and click Next.
If notified that you received a code via an SMS Text or a Voice Call and prompted to Enter code , click the Sign in another way link.
If prompted to select a MFA method on the Verify Your Identity screen, pick Approve a request on my Microsoft Authenticator App.
Test whether your Microsoft Authenticator works by using it to verify your identity.
If you are unable to sign in with your Microsoft Authenticator App, you will need to reinstall the Authenticator on your iOS or Android phone.
TIred of password hassles?
With your Microsoft Authenticator App installed and working, configuring Passkey authentication with take a few seconds.
Ask the IT Helpdesk for more information about Passkeys.