About
When a new employee begins at La Salle University, it is the responsibility of their supervisor to ensure that any Information Technology needs are requested. IT does not receive automatic notifications of new hires, and depends on the hiring department to provide the information.
Before the Employee's Start Date (2 weeks in advance)
The new employee's supervisor must submit a support ticket to helpdesk@lasalle.edu at least 2 weeks before the new employee's start date. The request should be for a laptop, docking station, and monitor, and must include:
- The new employee's name
- Start date
- Office location
Please monitor the status of the ticket to ensure these items are ready for deployment on the first day.
First Day
Once the employee has a LUNA account (typically on the first day of employment, after Human Resources has activated the new employee), the employee will receive the laptop, docking station, and monitor.
The supervisor should also assist the new employee with any access needs for the position:
- Activating their LUNA account
- Checking their email
- Setting up phone preferences, voice mail, and add to call queues
First Week
- Assist the new employee with completing the access request forms for the following (If applicable for the position type):