About
Printers are susceptible to various errors, such as problems with paper quality, paper jams, or toner issues. If you expected a print job to come out but nothing printed or if your printed page has unexpected smudges, streaks, or marks, and a charge has been deducted from your PaperCut account, you can request a refund through the PaperCut website. Please follow the steps below.
Steps to Request a Refund
- On a computer that is connected to the La Salle network, navigate to papercut.lasalle.edu.
- Sign in with your LUNA username and password.
- In the left-hand sidebar, select Recent Print Jobs.
- Locate the document you would like refunded and click request refund.
- Indicate whether you would like to receive a Full or Partial amount refund. If selecting a partial refund, enter the specific amount you'd like to request. Then, enter a brief explanation for your refund. Click Send when finished.
- Your refund request will be reviewed and processed shortly. If approved, the refunded amount will be reflected in your PaperCut balance.