Zoom Phone Emergency Location Setup

Emergency Location Setup

When you make a 911 call from any phone in the United States there are features in the phone switching system that determine your physical location. That location is then used to send your call to the appropriate local 911 dispatch service.

Zoom Phone, and other modern phone systems, use both data that is dynamically associated with your device and network and address information that you enter as part of your account setup in Zoom.

When 911 is dialed using Zoom Phone, Public Safety Dispatch is also notified.

We strongly recommend that you take the steps below to ensure the greatest amount of information is available to help determine your location in an emergency.

FCC E911 Location Requirement - Ray Baum's Act

Ray Baum's Act requires a "dispatchable location" to be included when 911 is called. A dispatchable location begins with the building's street address plus additional information such as room number, floor number, and other relevant information to help first responders find the caller.

Remote workers (working off campus) who utilize Zoom Phone are responsible for keeping their Emergency Location up-to-date  and must enter their personal location address so they are covered with a dispatchable location.

For more information about Ray Baum's Act, please visit https://www.fcc.gov/mlts-911-requirements.

Steps to enable location for off campus locations

Your location information is only used to report your location during an Emergency Call.

When you are connected on the campus network, your location will be automatically identified based on the network location you are connecting from. When you are in an unknown location off-campus, you will be prompted to review and confirm your emergency address. Once you enter your address, any time you are at that location it will be recognized.

Step 1: Enter your emergency address, and update it as you move your computer.

If you work off campus using your La Salle computer, or utilize your La Salle Zoom account on a personal computer, you will need to set a Personal Emergency Address. You will be prompted to set this when you try to make a call. These steps must be completed on the Zoom website and cannot be done in the Zoom Mobile App.

1. Access your Zoom account by going to the "Zoom (Standard)" link in the mylasalle portal or by going to https://lasalle.zoom.us (choose Sign In).
2. Choose the Phone menu on the left.
3. Click on the Settings tab.
4. In the Emergency Address section you will see your address information. Your La Salle campus address is already loaded by default. Click Personal Emergency Address, then click Add.
5. Enter the address of the off campus location you work at most frequently. Click Save when complete.
6. Use your browser's Back button to return to the Settings page.
7. Click Edit in the Emergency Address section.
8. You will be prompted to select an emergency address. Click Personal Address and select the address you just entered. 

Step 2: Enable location services on your device

Desktop App

1. Open the Zoom app on your computer.
2. In the upper right corner, click on your photo or initials icon (if you don't see this, you may need to Sign In)
3. Select Settings.
4. Select the Phone tab.
5. In the Location Permissions section, click the check box.
6. Click the X to close the window.

Mobile App

Cellular Devices- your phone data plan provider will remain responsible for routing all 911 calls from the device, there are no additional settings needed on mobile phones. 

1. Open the Zoom App on your mobile device.
2. Click More ...
3. Choose Phone
4. Choose Location Permission
5. Choose Open Settings
6. Choose Location
7. Choose either Ask Next Time or When I Share OR While Using the App.
8. Return to Zoom App.

How your location is Determined