Body
Disconnecting a Work or School Account
When trying to use Microsoft Office on a device, users will sometimes experience a "Something went wrong. We couldn't sign you in" error screen with error code CAA50021. Server message: number of retry attempts exceeds expectation. This error can simply be resolved by signing out of the user's school email in Windows settings.
- In the Settings app on your Windows device, select Accounts > Access work or school
-
Select the dropdown next to your work or school account and select Disconnect.
-
Select Yes to confirm.
-
Then afterwards, sign in again with your LUNA credentials using the Connect button.
