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Our records indicate that you have configured the Outlook Mobile App Authenticator for multifactor authentication (MFA), but that you may be using SMS Text or Voice Call for MFA. Note: If you are using the Outlook Mobile App Authenticator, La Salle recommends that you upgrade to the Microsoft Authenticator App for additional features and security.
Microsoft is phasing out support for SMS text and voice calls in favor of more secure options such as Authenticator Apps, Verification Codes and Passkeys. Therefore, to prevent any interruption of access to your La Salle account, please confirm that your Outlook Mobile App Authenticator works before the SMS and Voice phase-out date in the notification email you received.
When the phase-out occurs, the options for Text- and Call-based MFA with disappear from the menu of MFA options presented after you enter your password. Unless you can use your Outlook Mobile App Authenticator, you will not be able to access your Email, Canvas, Banner, OneDrive or other La Salle online services
If you regularly use the Outlook Mobile Authenticator and are confident that the Authenticator is working, you do not need to take any further action. If you have not used the Outlook Mobile App Authenticator recently or if you might have replaced your phone since you installed the Outlook Mobile App, you should continue with the following steps to prevent any interruption of access to your La Salle account.
iPhones and iPads. Start Safari, tap the Tabs Button (🗗) in the lower righthand corner of the screen, tap Private, then tap the Check Mark. When the Private Browsing window opens, continue with the instructions for iPhones, Androids and Computers.
Android phones. Open Chrome, tap the Kebab icon ( ⋮ ) in the upper or lower righthand corner of the screen, then tap New incognito tab. When the You’ve gone incognito window opens, continue with the instructions for iPhones, Androids and Computers.
On Windows and Macintosh computers. Open Chrome, tap the Kebab icon ( ⋮ ) in the upper righthand corner of the screen, then tap New incognito tab.
Tap New incognito tab to open the You’ve gone incognito window.
iPhones, Androids and Computers. In the incognito or private browser window, navigate to office.com.
Enter your La Salle email address and click Next.
Then, enter your La Salle password and click Next.
If prompted to select a MFA method on the Verify Your Identity screen, pick Approve a request on my Microsoft Authenticator App.
Test whether your Microsoft Authenticator works by using number matching to Approve sign in request.
If you are unable to sign in with your Microsoft Authenticator, you will need to reinstall the Authenticator App on your iOS or Android smartphone.
Tired of password hassles? Ask the Helpdesk about Passkeys.