Printing FAQ
What is Papercut?
PaperCut is a print management utility that will help La Salle University reduce its print costs and environmental impact. Papercut allows students, staff, and faculty to print from any device to any printer on campus
Do I need my ID Card with me to print, copy and scan?
Yes. You can also print using your LUNA credentials.
Can I print using my own paper?
We do not recommend that you use your own paper. It may cause paper jams.
Can I print from my personal laptop computer?
Yes. To print from your personal computers see the instructions above.
How much does it cost to print?
Students are automatically allocated $30.00 per semester to print. The balance does not roll over.
The cost per page depends on the type of ink selected. The current rates are .15¢/per color page, .05¢/per B&W page, or .03¢/per grayscale page.
How can I add funds to my printing account balance?
If you need to add funds to your account, you can use the Print Pay Station available in the Connelly Library to add funds to your account.
How can I get a refund if the document didn’t print or the printout is bad quality?
Contact the IT Helpdesk as soon as possible. Please make sure to have your location and the device information.
What should I do if my La Salle ID card is lost or stolen?
Report a stolen or lost ID card to Campus Safety immediately. Even without your ID card, you can still print to any device on campus using your LUNA credentials.
How long does a print job remain in my queue before is being purged?
Your document will be available to print for 2 hours after you send it to the print queue.
Who do I contact for printing support, such as a paper jam, or other printer error?
Contact the IT Helpdesk using this link.
How is toner managed?
Toner is managed by the IT helpdesk.
How is paper managed?
Paper for student printers is supplied by the IT Helpdesk. The paper supply for staff department printers is managed by each department.
Can I keep using my personal printer at work?
You may not use a personal printer on campus. The features and power configurations of your personal printer may not be compatible with the university network.