Activate and Claim a New LUNA Account

About

Your LUNA (La Salle University Network Access) account is used to access various services, such as WIFI, Microsoft 365 services, the mylasalle portal, and more.

Part 1: Activate Your New LUNA Account

1. An email will be sent to your personal email address associated with your student or employee record at the University. The email will come from helpdesk@lasalle.edu and the subject will be "Welcome to La Salle University". If you didn't receive the "Welcome to La Salle" email, and you already checked your spam/junk folders, call the Admissions office (215-951-1500) to check if the alternative email address you provided was entered correctly or contact the IT Help Desk.Click on the link in the message to start the First Time User setup process. Alternatively, you can go to my.lasalle.edu and click on the First Time User link under the login box.
   
   Note: The screen shot below is an example. The specific email for students and employees will vary.
   
2. On the Reset Password page, click the Claim My Account button.
3. 
    
4. On the Claim Account > Step 1 page, enter your new username (the La Salle username found in the Welcome email), Claim Code (also found in the Welcome email), and your Birthdate (the format has to be specific. If your example, your birthday is March 27, 2023, you would enter "2023-03-27" including dashes).  Check the Terms of Use. Then click Next.
   
    
5. Next, on the Claim Account > Step 2 page, create your password. Enter it twice and click Next.
   NOTE. LUNA account passwords MUST meet the following requirements:
   • Minimum of 14 characters.
   • Include an uppercase and lowercase letter.
   • Include at least 1 number.
   • Include at least 1 symbol. 
   • Not include the # or - symbols in your password.
   • Not include part of your name or username 
     • (i.e. if your username is smithj1@lasalle.edu you cannot use 'smi' or 'mith' in the password).
   • Not include a common word or commonly used sequence of characters.
      
6. You have activated your LUNA account. To finish, add at least 3 security questions from the provided pre-desifned set. Once these options are set you will be able to reset your own password without needing to call the Helpdesk. Answr at least 3 of the questions and click Next. You are all set.
   
   
    
7. After completing the security questions, it will take you to a screen similar to the one below. This is NOT the page you need to be on to access your La Salle dashboard nor set up Multifactor Authentication. Follow the next steps to do so.
   

Part 2: Protect Your Account with Multifactor Authentication (To Be Completed on Your iPhone or Android)

8. If you are working on a Windows or Macintosh computer, switch to your phone.  The setup process is faster with an iPhone or Android.  Open the Google Play Store or the Apple App Store, search for the Microsoft Authenticator App, install the Microsoft Authenticator App, and then open it.  Make sure to pick the Microsoft Authenticator App.
The direct link to the Authenticator in the Apple App Store is: https://apps.apple.com/us/app/microsoft-authenticator/id983156458 
The direct link to the Microsoft Authenticator in the Google Play Store is: https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en_US  

9. On the Microsoft respects your privacy screen, tap Accept to agree to Microsoft’s privacy terms.  La Salle recommends turning off sharing your app usage data on the Help us improve the Microsoft Authenticator screen.  Tap Continue.

10. If you see the Let’s add your first account or the Welcome to Microsoft Authenticator screen, tap Add account.  Tap Add work or school account on the Secure your digital life or Peace of mind for your digital life screen and then tap Sign in.

11. Type your La Salle email address on the Sign in screen and tap Next.  Then type the password you created in Step 5 and tap Sign in on the Enter password screen.

12. Tap Next on the Let’s keep your account secure screen.  If you are prompted to install the Microsoft Authenticator, tap Next.  Then tap Pair your account to the app by clicking this link.

13a. You may be prompted to turn on Notifications.  If you are working on an iPhone or iPad, tap Go to Settings, tap the Arrow next to Notifications, turn on Notifications on the next screen.  Verify the settings for Allow Notifications and Time Sensitive Notifications.  Both should be turned on.  Then Close the Settings app to return to the Authenticator configuration.

13b. If prompted to turn on Notifications and you are working on an Android Phone,

14. Tap OK in the Account added successfully pop-up and then tap Next.  You will then see a two-digit number on the Let’s try it out screen.  Wait for the Are you trying to sign in? screen to appear.  Type the two-digit number and tap Yes.

15. Tap Done on the Set up complete screen.  If you are prompted to Approve sign in request, tap Yes.  Tap Continue on the Let’s secure your account screen.

16. You may be prompted to turn on AutoFill.  If prompted, tap Continue and then tap Turn On.

17. Tap Sign in on the Let’s create your passkey.  When prompted, use Face ID, Fingerprint ID or your phone’s PIN to secure your new passkey.  You will see a Creating passkey message as your passkey is being created.  Tap Done when the Passkey created screen appears.

18. When prompted to Register your device, tap Skip and then Yes, skip to confirm.  (La Salle does not support device registration.)  Tap Done when the Account added screen appears.  Microsoft Authenticator has added your account.  You can close the Authenticator App.

Your passkey provides a convenient alternative to typing your email address and password with many of the La Salle Apps and Services on your phone or Windows and Macintosh computers.  For instructions on using passkeys see Parts 3 and Part 4 of this IT Knowledgebase Article:  https://lasalle.teamdynamix.com/TDClient/2615/Portal/KB/Article/175121/How-to-Install-the-Microsoft-Authenticator-on-iPhones-and-Androids

FAQ

1. I did not receive the Welcome email with my LUNA username.
   Check your spam/junk folder. The message can get filtered by various email carriers, especially if you are using a high school or corporate email address. If you have verified that the message is not in your spam or junk folders, we might not have the right personal email address for you. Please contact the IT Help Desk for assistance.
    
2. I already activated my account but I forgot my password.
   Go to my.lasalle.edu and click on the Forgot Password link to answer your security questions and reset your password. If you are unable to reset it yourself, please contact the IT Help Desk for assistance.