Popular Services

Reference information about or report issues with printing and Papercut

Assistance or advice that is not found in any available service the service catalog

Request assistance with an account issue or another account-related matter.

Installation or removal of software on La Salle devices

Reset your LUNA password

IT provides wireless connectivity in most areas of the campus

Diagnosis and repair of University laptop computers and tablets

Outlook, Word, Excel, OneDrive, etc.

Includes troubleshooting of software applications, web browsers, etc.

Assistance with shared outlook mailboxes

Request devices such as laptops, desktops, monitors, docking stations, keyboards, and mice.

The University loans out laptops to faculty, staff, and students as needed.

Diagnosis and repair of University desktop computers

Information regarding adding money to your print balance and Student & Accounts Receivable receipt submission.

Issue with ethernet/physical connection to the network

Request assistance or training with a web application (ex. Qualtrics)

Request non-permanent access to a deactivated student email account

Report issues with Zoom softphone on your computer

Report any barriers in accessing, viewing, or navigating the La Salle University website or other applications.

Report an issue with the mylasalle Portal or Tools

Any ticket regarding Equipment Retrieval

Report an issue or suggestion.

Feature requests for applications currently in use

Zoom office phones are provided by IT for Faculty/Staff use

Assistance with mobile devices connecting to the network, setting up mobile-email, or general inquiries.