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Services or Offerings?
Account Issues/Other
  1. Services
  2. Accounts & Access
  3. Login Help
Request assistance with an account issue or another account-related matter.
Add to your print balance
  1. Services
  2. Computers, Devices, & Printing
  3. Printer Support
Information regarding adding money to your print balance and Student & Accounts Receivable receipt submission.
Application Assistance
  1. Services
  2. Software & Applications
  3. Web Applications
Request assistance or training with a web application (ex. Qualtrics)
Bug Reporting/Troubleshooting
  1. Services
  2. Software & Applications
  3. Web Applications
Raise concern(s) with Web Application function
Change Request
  1. Services
  2. Software & Applications
  3. Web Applications
Feature requests for applications currently in use
Course Evaluations
  1. Services
  2. Software & Applications
  3. Web Applications
Request assistance with course evaluations
Departure
  1. Services
  2. Accounts & Access
  3. Employee Onboarding/Departure
begin the offboarding process for an employee that is departing the University.
Desktop Repair
  1. Services
  2. Computers, Devices, & Printing
  3. Computer Hardware Repair
Diagnosis and repair of University desktop computers
Distribution lists
  1. Services
  2. Email, Collaboration & Video Conferencing
Outlook distribution lists for quickly emailing a group of users at once.
Equipment Disposal
  1. Services
  2. Computers, Devices, & Printing
IT collects and disposes of older equipment on campus.
Equipment Retrieval
  1. Services
  2. Computers, Devices, & Printing
  3. Computer Hardware Repair
Any ticket regarding Equipment Retrieval
General Issue
  1. Services
  2. Email, Collaboration & Video Conferencing
  3. Zoom
Request assistance with Issues regarding zoom meetings or accounts that do not pertain to other services offered.
General IT Support or Inquiry
  1. Services
  2. General IT Requests
Assistance or advice that is not found in any available service the service catalog
H: Drive Folder Storage Increase
  1. Services
  2. Email, Collaboration & Video Conferencing
Request for the storage capacity of a shared folder on the H: drive to be expanded.
Laptop Loaners
  1. Services
  2. Computers, Devices, & Printing
The University loans out laptops to faculty, staff, and students as needed.