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The University loans out laptops to faculty, staff, and students as needed.

Report any barriers in accessing, viewing, or navigating the La Salle University website or other applications.

Best practices to detect and report phishing and spam.

Outlook, Word, Excel, OneDrive, etc.

Virus and Malware Support and Removal

Assistance with mobile devices connecting to the network, setting up mobile-email, or general inquiries.

Reference information about or report issues with printing and Papercut

Request non-permanent access to a deactivated student email account

Assistance with shared outlook mailboxes

Report issues with Zoom softphone on your computer

Report an Outage

Raise concern(s) with Web Application function

Reset your LUNA password

Diagnosis and repair of University desktop computers

Feature requests for applications currently in use

Request for the storage capacity of a shared folder on the H: drive to be expanded.

Diagnosis and repair of University laptop computers and tablets

Includes troubleshooting of software applications, web browsers, etc.

Assistance or advice that is not found in any available service the service catalog

Request assistance with Issues regarding zoom meetings or accounts that do not pertain to other services offered.

IT provides wireless connectivity in most areas of the campus

Request assistance or training with a web application (ex. Qualtrics)

Information regarding adding money to your print balance and Student & Accounts Receivable receipt submission.