Knowledge Base

Categories (5)

Canvas

- Basic: login problems, browser compatibility issues, or connectivity errors.
- Content-related: issues related to course materials, uploading files, embedding multimedia content, or accessing assignments.
- Functionality: discussion boards, quizzes, or gradebooks, etc.
- Integration of third-party tools or applications with Canvas
- User support: navigating the platform or understanding its features, fostering a positive user experience.
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Instructional Design

Instructional design and teaching support encompass a range of services aimed at enhancing the quality and effectiveness of teaching and learning experiences.
- Curriculum design
- Pedagogical guidance
- Technology integration
- Accessibility and inclusivity
- Professional development
Overall, instructional design and teaching support services aim to empower educators to create dynamic, inclusive, and engaging learning environments that foster student success and achievement.
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Panopto

-Technical: video recording, uploading, or playback
- Content: managing and organizing video content, file format compatibility, metadata tagging, or content permissions.
- User support: navigating interface or accessing its features, promoting efficient utilization of the platform
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Honorlock

-Technical: software installation, system compatibility, or internet connectivity, ensuring that the proctoring software functions properly on users' devices
- Proctoring: camera or microphone malfunctions, process proceeds smoothly without interruptions (Contact Honorlock Support)
- User support: understanding features, guidelines, or policies, promoting successful and compliant use of the proctoring service
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Turnitin

- Technical: account access, system compatibility, or platform integration
- Plagiarism detection: interpreting and understanding originality reports, resolving false positives, or addressing discrepancies in similarity scores
- User support: navigating interface, understanding its functionalities, or adhering to best practices for academic integrity
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