How to Activate a New LUNA Account

About

Your LUNA (La Salle University Network Access) account is used to access various services, such as WIFI, Microsoft 365 services, the mylasalle portal, and more.

Steps to Activate a New LUNA Account

  1. An email will be sent to your personal email address associated with your student or employee record at the University. The email will come from helpdesk@lasalle.edu and the subject will be "Welcome to La Salle University". 
    Welcome Email
     
  2. Click on the link in the message to start the First Time User setup process. Alternatively, you can go to my.lasalle.edu and click on the First Time User link under the login box.
     
  3. On the First Time User page, enter your La Salle username that is contained in the welcome email.
    Please enter your username
     
  4. You will be asked to generate a one-time validation code that will be sent to your personal email address on record. Click the arrow button next to your email address to send the message.The email will come from helpdesk@lasalle.edu with the subject "Account Setup Verification Code". 
    Generate a validation code

    Enter the validation code that you received. If you did not get the email, you can generate a new code by clicking on the "Resend Security Code" link.
    Enter validation code
     
  5. Next, create your password. Enter it twice and click Submit.

     
  6. Congratulations! You have activated your LUNA account. The first time you log in to the mylasalle portal you will be prompted to set up your Account Recovery settings, including security questions, email recovery, and phone recovery. Once these options are set you will be able to reset your own password without needing to call the Helpdesk. 

FAQ

  1. I did not receive the Welcome email with my LUNA username.
    Check your spam/junk folder. The message can get filtered by various email carriers, especially if you are using a high school or corporate email address. If you have verified that the message is not in your spam or junk folders, we might not have the right personal email address for you. Please contact the Helpdesk for assistance.
     
  2. I already activated my account but I forgot my password.
    Go to my.lasalle.edu and click on the Forgot Password link to answer your security questions and reset your password. If you are unable to reset it yourself, please contact the Helpdesk for assistance.

 

 

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Details

Article ID: 132398
Created
Wed 5/26/21 2:47 PM
Modified
Mon 6/14/21 12:36 PM