First-Time User Activate a New LUNA Account

About

Your LUNA (La Salle University Network Access) account is used to access various services, such as WIFI, Microsoft 365 services, the mylasalle portal, and more.

Steps to Activate a New LUNA Account

1. An email will be sent to your personal email address associated with your student or employee record at the University. The email will come from noreply@rapididentity.com and the subject will be "Welcome to La Salle University". If you didn't receive the "Welcome to La Salle" email, and you already checked your spam/junk folders, call the Admissions office (215-951-9995) to check if the alternative email address you provided was entered correctly or contact the IT Help Desk.
2. Click on the link in the message to start the First Time User setup process. Alternatively, you can go to my.lasalle.edu and click on the First Time User link under the login box.
    
3. On the Reset Password page, click the Claim My Account button.
   
    
4. On the Claim Account > Step 1 page, enter your new username (the La Salle username found in the Welcome email), Claim Code (also found in the Welcome email), and your Birthdate (the format has to be specific. If your example, your birthday is March 27, 2023, you would enter "2023-03-27" including dashes).  Check the Terms of Use. Then click Next.
   
    
5. Next, on the Claim Account > Step 2 page, create your password. Enter it twice and click Next.
   NOTE. LUNA account passwords MUST meet the following requirements:
   • Minimum of 14 characters.
   • Include an uppercase and lowercase letter.
   • Include at least 1 number.
   • Include at least 1 symbol. 
   • Not include part of your name or username 
     • (i.e. if your username is smithj1@lasalle.edu you cannot use 'smi' or 'mith' in the password).
   • Not include a common word or commonly used sequence of characters.
      
6. You have activated your LUNA account. To finish, add at least 3 security questions from the provided pre-desifned set. Once these options are set you will be able to reset your own password without needing to call the Helpdesk. Answr at least 3 of the questions and click Next. You are all set.
   
   
    
7. When you log in with your La Salle account, you may be asked to set up Microsoft Authenticator for your account. If so, you will be brought to a page similar to the one below.
8. Click I want to set up a different method.
9. If you want your method to be phone, click Phone. 
10. You will need to enter your phone number in addition to the dialing number for your country. Click Next. 
11. If you want your method to be email, click Email. 
12. Enter your email. Click Next. 
13. 

FAQ

1. I did not receive the Welcome email with my LUNA username.
   Check your spam/junk folder. The message can get filtered by various email carriers, especially if you are using a high school or corporate email address. If you have verified that the message is not in your spam or junk folders, we might not have the right personal email address for you. Please contact the IT Help Desk for assistance.
    
2. I already activated my account but I forgot my password.
   Go to my.lasalle.edu and click on the Forgot Password link to answer your security questions and reset your password. If you are unable to reset it yourself, please contact the IT Help Desk for assistance.