What is the timeline to implement the new Zoom Phone system?
Zoom Phone will be live on August 17, 2022 starting at 11:00 AM. At that time the Avaya system will no longer be operational.
What are the benefits of using soft phones?
- Ease of use: access meetings, phone, and SMS capabilities all on the same device.
Note, SMS messages are limited to groups of no more than 10 phone numbers.
- Mobility: use your Zoom Phone wherever you go.
- Cost savings: Use your La Salle-issued computers without the need for additional desk hardware and other infrastructure.
Will my phone number change?
No. Most phone numbers will be retained and moved to the new system.
Do I have to be logged in to Zoom to make and receive phone calls?
Yes, in order to make or receive phone calls you will have to be logged in to the zoom application on your device.
Can I call 911 with Zoom Phone?
Yes. Please review the Zoom Emergency Address Setup article.
Why is Zoom asking for my location?
Your location information is set automatically when you are connected on La Salle's campus network. The application may ask you to enter your location if you are off campus. Please review the Zoom Emergency Address Setup article to learn more about why your location information is needed.
I currently have multiple phone lines on my phone. Will this work in Zoom Phone?
Yes, Zoom Phone does support accessing and managing multiple phone lines from your account.
Will we be able to keep our desk phones?
Zoom Phone is a software-based solution and will not work with your desk phone. All Avaya phones will be collected as part of this project.
A limited number of physical phones will be installed in specific conference rooms, offices with service desks, and other locations. Faculty/staff users are encouraged to use a headset to connect to their computers to make calls.
Am I required to use my personal cell phone?
No. Your La Salle-issued computer will be the primary device to access your Zoom phone. Using the Zoom app on your personal device is optional.
Can I use my own headset?
Yes, you can use the headset you already have.
Will a headset be provided?
IT will distribute a limited supply of headsets during the system launch for full-time faculty and staff. Additional headsets can be purchased through Office Depot. Please review the Recommended Headset article.
Will we still be able to use 4-digit dialing between campus phones?
Yes. Type a number (or a name) in the Zoom software's dial pad to search and make a call.
Will I still need to dial "9" to call off campus?
No, you will no longer need to dial "9" to get to an outside line.
Will calls in Zoom interrupt my meetings?
No. You can hide notifications of incoming calls anytime, or instead you can let the call arrive and choose to send it right to voicemail, put your meeting on hold to answer, or merge the call into the meeting.
Will people see my personal number in Caller ID when I use Zoom from my personal device?
No. If you choose to make a call from the Zoom app on your personal device, the people receiving your call will see your La Salle phone number. There are two instances where callers could see your personal number: you have manually entered it into your Zoom profile, or you have enabled "Phone Contacts Matching" in the Zoom app on your device.
Can I set available business hours in the app?
Yes. You can set available business hours in your phone settings.
Can my voicemail messages be transcribed?
Zoom automatically emails you both an audio and text transcription of your voicemail. This can be disabled if you prefer.
What are the minimum system requirements needed to use Zoom Phone on our computers and mobile devices?
My office computer is old, will it still work with Zoom Phone?
The Helpdesk has been actively replacing office computers as part of the annual replacement cycle. If you are having trouble using Zoom on your office computer, please open a support ticket and a technician will asses your computer.
How do I install the Zoom desktop application on my La Salle computer?
The Zoom application is automatically installed on all La Salle-issued computers. If you need assistance with your computer, please open a support ticket for assistance.
Can I make international calls?
All users can call phone numbers in the United States and Canada. A limited number of University offices have access to make international calls. If you have a business need to make international calls, please submit a support ticket.
Can I process credit cards over the phone?
The Payment Card Industry's Data Security Standards apply for credit card transactions using any phone system. While you may make personal credit card purchases, PCI-DSS prohibits accepting credit card payments or donations on La Salle's behalf using your computer and Zoom's Soft Phone application. Please submit a support ticket to discuss your needs with the IT Security & Compliance team.
Can I send an SMS message to a group?
You can send an SMS text message to a group of up to 10 phone numbers.
Can I change the ringtone?
Yes. On Windows and Mac, open the zoom app. Click your profile icon in the top right, then click Settings. Click the Audio section, then scroll down to Ringtones to select a different ringtone from the dropdown list.
Will it ring if my computer is locked?
Zoom Phone calls will still ring if your computer is locked. It will not ring if your computer is off or in "sleep" mode.
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